Help / Support

Do you have questions about using the online shop or about our products? Our friendly advisors are always happy to help - Support Tel. +49 (0) 212 76992. You can find more contact information here.

Below we answer frequently asked questions:

Why are no prices displayed to me?

Prices are only displayed once you are logged in. Please register as a new customer, or log in with your customer data.

Who can buy here?

This offer is a pure B2B offer and is exclusively for business customers. You can inform yourself about our extensive product range without being logged in, but you will only receive the appropriate prices once you have successfully registered and identified yourself as a business customer.

Is there also a print catalog of your assortment?

Yes. We publish a catalog twice a year with the current Spring/Summer or Autumn/Winter program. This catalog is automatically sent to all customers by mail. We are happy to send you a copy as well. Just contact us and provide your postal address. You can also view this catalog online as a PDF or flipbook version. More information can be found here.

Can I also order by fax?

Yes. Existing customers can also order by fax. Use our template in our print catalog or print out our PDF order form.